JS THE BRAND CO POLICIES

BUSINESS HOURS

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TUESDAY - THURSDAY | 8:30AM -7:30PM

FRIDAY | SATURDAY APPOINTMENTS ONLY

SUNDAY - MONDAY CLOSED

 

ACCEPTANCE OF TERMS AND CONDITIONS

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Upon submission of payment, the client has been assumed to have read and agreed to the policies set by JS The Brand Co. If you have not read the policies listed on the website in addition to the terms outlined in this contract, that is not at the fault of JS THE BRAND CO. 

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In furtherance to the above, CLIENT hereby agrees to and does hereby engage the services of DESIGNER, and DESIGNER hereby accepts the engagement to design and to do the work hereinafter specified by the CLIENT in connection with the project. A copy of these terms and conditions must be signed at the time of submission of work to the DESIGNER, indicating agreement to and acceptance of these terms and conditions. 

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TURNAROUND TIME

Turnaround times for A la Carte services vary, depending upon the service.

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Rush fees can only be applied to a la carte services such as E-flyers, business cards, etc.  An adequate amount of time to design each project is needed for you to receive the highest quality work from JS The Brand Co. It is extremely important that the client allows JS The Brand Co.  to work on the project without interruptions and/or rude rush comments. Business days do not include weekends, holidays, or vacations. All projects will resume when the weekend or holiday is over.​

 

Depending on the current workload, projects may take less or more time than advertised. You will be notified if there is a significant delay to your project.

 

WEBSITE & LABEL QUESTIONNAIRES

Questionnaires are used before booking with JS The Brand Co.  in order to accurately retrieve information from clients regarding their designs. You will be sent an online questionnaire where you will list all information and images needed on your graphic. You will also be able to go into more detail about your design ideas and provide inspirational photos as well.

 

Please be aware that you are required to complete the A la Carte Questionnaire AFTER booking an A la Carte Service.  The design questionnaire must be completed within 72 hours of placing your order. Please refer to the ghost policy if you take longer than 72 hours. For each day late with submitting the questionnaire, your turnaround time will be extended as a day for day extension. (If the client takes 7 days to complete the questionnaire and send information, the turnaround time will be extended by 7 days). 

 

It is important that this questionnaire is filled out in its entirety and with great detail. In the event that a questionnaire is incomplete or improperly filled out, the client will be contacted via email. In the event that no further detail is provided after emailing and the design draft is not what the client envisioned, the client will need to pay a re-design fee ($45). 

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Note that the design process does not begin when an order is placed, but after the design questionnaire and any necessary information has been provided to the designer. Ex. (If an order is placed on Tuesday, but the needed information is not provided until Thursday, your turnaround time begins the next business day.)

 

SUBMITTING PICTURES/IMAGES

Please be sure you are providing high-quality images.

 

Photos do not have to be taken by a professional photographer (although encouraged), but please be sure they are high quality/clear.

 

Please refrain from using Snapchat (or any filtered photos), dull or blurry cell phone photos

DRAFTS & PROOFS

 

A steady flow of communication is needed in order to ensure that you receive your designs in time. There is a 72 hour period for you to respond to any drafts, proofs, or revisions. After the 72 hours period, there is a day for day extension on the turnaround time of your project. We are aware that life happens, and unforeseen circumstances may occur, we just ask that you kindly notify us!

 

GHOST POLICY

For each day late after the 72 hour period for completing or responding to follow up about the design questionnaire, or responding to proofs and/or revisions, your turnaround time will be extended as a day for day extension. (If the client takes 5 days to respond, the turnaround time will be extended by 5 days).

 

After 15 days of a missing/ incomplete questionnaire or no communication regarding proofs/revisions, there will be a $50 restart fee. After 30 days, your project will be CANCELLED, and no refund will be issued. 

 

REFUNDS & CANCELLATIONS

 

JS The Brand Co. does not provide refunds for any series of projects. Wanting to use another designer or having buyers remorse is not a suitable means for a refund. Once payment has been made, the project will begin and the final design will be returned to the client/customer in the turnaround time frame given (Note: Turnaround times vary amongst projects or amount of projects. An ample 1-2 business days may be needed because there may be revisions that need to be done. If you would like to cancel an order you have already paid for and the design process has begun (either deposit or full amount), JS The Brand Co. WILL NOT refund any of the payment already received.  Please be sure you are ready to make a purchase before ordering.

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 DEFAULT.

In the event, CLIENT fails to make any of the payments  by the deadline JS The Brand Co.  has the option to treat as a material breach of Agreement and has the right, but is not obligated, to pursue any or all of the following remedies: Terminate the agreement,  withhold all files, artwork, source, commitments or any other service to be performed by

 JS The Brand Co.  for CLIENT, or seek legal action.

 

REVISIONS

For all A la Carte services, there is a three (3) free revision limit.  After the free three revisions are used, any additional revisions will be $30.00 each. Revisions include changes to font, color, size of the element, placement of text or photo, etc. (A request for a new layout or new design is considered a redesign). For a redesign, there is a fee of $45. You will be billed via invoice for any additional revisions or redesigns via invoice. This invoice must be paid before the revisions/redesigns will be completed. 

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RESPECT POLICY

 

JS The Brand Co. strongly believes in a healthy client/designer relationship. It is crucial that the client understands that the designer is not working for them, but you both are working together to complete the project. JS The Brand Co. serves each client with the utmost respect and it is important that the same respect is reciprocated from the client to the designer. In the instance that you (the client) are rude/disrespectful throughout any part of the design process to the designer, your order will be canceled and refunded immediately.  Disrespectful/rude comments will not be tolerated under any circumstances.

 

SHIPPING POLICY

WE DO NOT SHIP ANY ITEMS HOWEVER I WILL REFER YOU TO LEGIT COMPANIES.

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CONFIDENTIALITY.

JS The Brand Co.  will not at any time or in any manner, either directly or indirectly, use for the personal benefit of JS The Brand Co. , or divulge, disclose, or communicate in any manner, any information that is proprietary to the CLIENT. JS The Brand Co. will protect such information and treat it as strictly confidential. This provision will continue to be effective after the termination of this contract. 

 

COPYRIGHT AND INTELLECTUAL PROPERTY.

The CLIENT retains the copyright to data, files and graphics provided by JS The Brand Co.  and grants JS The Brand Co.  the rights to publish and use such material for her portfolio and to social media.

 

DESIGNER retains the right to any logo drafts or branding the CLIENT does not choose.  CLIENT may not reproduce or otherwise use design mock-ups, drafts, sketches etc. created by JS The Brand Co.  during work on the Project that was not included into the final version of the Project. Such artwork belongs solely to JS The Brand Co.  who may use it at their own discretion.

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STANDARD MEDIA DELIVERY

JS The Brand Co. 

will deliver to the CLIENT, via electronic mail (or a downloadable hyperlink), within 10 days after the CLIENT’S approval of the final design(s). Digital files containing the final design(s) will be sent to the CLIENT in the following format(s): .pdf, .jpg, .png.

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By purchasing you have agreed to ALL TERMS listed above.

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Privacy Policy

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